With the Australian Federal Government stepping up efforts to reduce the spread of COVID-19 throughout our community, an increasing number of customers are choosing to work from or stay at home.
If you’re staying home more than usual, please remember that level 1 drinking water restrictions are still in place. Here are some helpful tips:
If you experience any difficulties in paying your water bills because of short-term financial difficulties or longer-term financial hardship our dedicated team will work with you to help tailor a plan that suits your individual needs and your financial situation.
In recent weeks, we have been improving the capacity of our systems and putting in place measures to enable our employees to work from home. These measures ensure our employees remain safe, do not contribute to the spread of COVID-19, and allow us to operate normally for as long as we need.
It may take us longer than usual to answer your call whilst our teams adapt to their new working environment. We appreciate your patience and understanding. So we can keep our lines available for customers experiencing difficulties, we ask that you kindly lodge any non-urgent enquiries and bill payments via our website www.flowsystems.com.au. Our 24/7 after hours faults and emergencies line: 1300 803 803.
Please be assured that we’re working through the impacts of all issues related to the Coronavirus (COVID-19) situation, and we'll continue to update you as quickly as possible on all new developments.
Stay safe and be kind to one another.